Terms of service
Last update: 17 September, 2025
Webshop Candela Stuudio (hereinafter “Webshop”)
The owner of the Webshop is Candela Stuudio OÜ (registry code 17167537), located at Mustamäe tee 112-35, Tallinn, Estonia.
Validity of the Sales Agreement, Product and Price Information
These terms and conditions apply when purchasing goods from the Webshop.
Prices of products sold in the Webshop are displayed next to the products. The price does not include delivery fees.
Delivery fees depend on the buyer’s location and the chosen delivery method. The delivery fee is shown to the buyer during checkout. Product information is presented in the Webshop directly next to the product.
Placing an Order
To order goods, add the desired products to the shopping cart. To complete the order, fill in the required fields and select a suitable delivery method. The total amount payable will then be displayed and can be paid via bank link or other payment solutions.
The contract becomes valid once the payable amount has been received in the Webshop’s bank account.
If the ordered product cannot be delivered due to unavailability or for other reasons, the buyer will be notified as soon as possible, and the paid amount (including delivery costs) will be refunded, usually within 1–2 business days. Depending on the payment method, it may take up to 7 business days for the funds to be received.
Delivery
Products are shipped within Estonia By separate agreement, delivery to Finland, Latvia, and Lithuania is also possible.
The buyer bears the shipping costs, which are displayed with the chosen delivery method.
Domestic shipments in Estonia usually arrive at the buyer’s specified destination within 3–7 business days from the contract’s validity.
In exceptional cases, the delivery may take up to 30 calendar days.
If the Webshop has informed the buyer via the website or order confirmation about delivery issues and a period exceeding 30 calendar days, the Webshop’s stated deadline applies.
Right of Withdrawal
After receiving the order, the buyer has the right to withdraw from the online purchase contract within 14 days.
The right of withdrawal does not apply if the buyer is a legal entity.
To exercise the 14-day return right, the ordered product must not be used for purposes other than checking its nature, characteristics, and functionality, as allowed when testing goods in a physical store.
If the product has been used for other purposes or shows signs of use or wear, the Webshop has the right to reduce the refundable amount according to the product’s decreased value.
To return a product, the buyer must submit a withdrawal form and send it to the Webshop’s email address within 14 days of receiving the product. The withdrawal form will be sent to the customer by email through customer support upon the customer’s request.
The buyer bears the costs of returning the product, except when the return is due to the product being different from what was ordered (e.g., wrong or defective item).
The buyer must return the product within 14 days of submitting the withdrawal statement or provide proof that the product was handed over to the carrier within this period.
The Webshop will refund all payments received under the contract without undue delay, but no later than 14 days from receiving the withdrawal statement.
The Webshop may withhold the refund until it has received the returned product or until the buyer provides proof of shipment, whichever occurs first.
If the buyer explicitly chose a delivery method different from the Webshop’s cheapest standard delivery option, the Webshop is not obliged to refund any additional costs exceeding the standard delivery cost.
The Webshop has the right to withdraw from the sales transaction and demand the return of the product if the product price in the Webshop was significantly lower than the market price due to an error.
Right to Claim
The Webshop is responsible for products sold to the buyer that are non-compliant with the contract or defective at the time of delivery and which appear within two years from delivery. During the first year after delivery, it is presumed that any defect existed at the time of delivery. The Webshop may rebut this presumption.
The buyer has the right to contact the Webshop within two months of noticing a defect by sending an email to candelastuudio@gmail.com or calling +37256923737.
The Webshop is not responsible for defects arising after delivery due to the consumer’s actions or inactivity (improper use, accidents, etc.) or for normal wear and tear.
If a purchased product has defects for which the Webshop is responsible, the Webshop will repair or replace the defective product. If repair or replacement is not possible, the Webshop will refund all amounts paid under the sales contract.
The Webshop will respond to consumer complaints in writing or in a form allowing written reproduction within 15 days.
Direct Marketing and Personal Data Processing
The Webshop uses the personal data provided by the buyer only to process the order and deliver the goods. Personal data is shared with transport service providers to ensure delivery.
The Webshop will send newsletters and offers to the buyer’s email only if the buyer has expressed consent by entering their email address on the website and indicating a desire to receive marketing communications.
The buyer may unsubscribe from promotional emails at any time by notifying the Webshop via email or following instructions provided in the email.
Dispute Resolution
If the buyer has claims regarding the Webshop, they should be sent to candelastuudio@gmail.com via email or by calling +37256923737.
If the buyer and the Webshop cannot resolve the dispute amicably, the buyer may turn to the Consumer Dispute Resolution Committee. Terms and the application process can be found here. The Committee handles disputes arising from the contract between the buyer and the Webshop. Review by the Committee is free of charge.
The buyer may also use the EU online dispute resolution platform.